Refund policy

Return, Refund & Cancellation Policy

At AllGoods Direct Co., we inspect every item carefully before shipping to ensure it arrives in brand-new condition. Because we are a small boutique carrying limited seasonal inventory, please review our return and cancellation terms below before placing your order.
Order Cancellations
  • Orders may only be canceled within 2 hours of purchase by emailing support@allgoodsdirectco.com with your order number.
  • Once an order has been processed, packed, or a shipping label has been created, it can no longer be canceled.
14-Day Return Window
  • We accept returns within 14 days of the delivery date shown on carrier tracking. Requests made after 14 days cannot be accepted.
  • Strict Condition Requirements: To be eligible for a return, items must be 100% unworn, unwashed, free of scents/pet hair/stains, in original packaging, and have all original hangtags still attached. Items returned with missing, detached, or tampered tags—or any signs of wear or washing—will be rejected and are not eligible for a refund.
How to Start a Return & Return Shipping
  • To request a return authorization, email support@allgoodsdirectco.com within 14 days of delivery with your order number and reason for return. Do not send items back without prior return authorization.
  • Return Shipping Costs: Buyers are responsible for paying their own return shipping costs. Original shipping fees ($6.99) are non-refundable. (If your order originally qualified for free shipping over $50 and your return brings your kept order total below $50, the original $6.99 shipping cost will be deducted from your refund.)
Non-Returnable / Final Sale Items
  • Digital gift cards, clearance/sale items, hair accessories/bows, and open-package socks or mittens are Final Sale and cannot be returned or exchanged.
Refunds
  • Once your return is received and inspected at our facility in Pensacola, FL, we will notify you by email. Approved returns are refunded to your original payment method within 3–5 business days (minus any applicable non-refundable shipping fees).
Damaged or Incorrect Items
  • Please inspect your order upon arrival and contact support@allgoodsdirectco.com within 48 hours of delivery with clear photos if you received a defective, damaged, or wrong item so we can make it right immediately.